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Site5 Review

Posted by Review Hell
Last updated on Aug 5, 2015

Site5 is owned by EIG and not recommended! – Read more…

I’ve heard of Site5 many times but it’s only this year that I decided to try them out. To be honest, I was reluctant in signing up because I knew they were a bigger company than most hosts I’ve used. In my experience, most big companies tend to be less inclined in providing quality service and I thought Site5 was no exception. I was wrong. I’ve been with them since September and I’m happy with how things are going. I have two resource sites on my shared hosting account and both are doing really well. In fact, my visitors are raving about the fast download speeds!

Fantastic Service, Awesome Support

My sites’ uptime has been great for the past few months. I only experienced one down-time, and it was only for 10 minutes or so. Site5’s client area has a very convenient server status/server notices page where you can easily be informed of any problems. No need for guesswork, no need to wait for support to tell you what’s up.

I’ve contacted the tech team a couple times because I was having some minor problems with my email and the issue was resolved promptly. Their support team is very polite and friendly; chatting with them is one of those not-so-common experiences that you feel you’re actually being respected as a client. I never felt I was treated as just another queue number and this is a good sign that they care about their customers regardless of how much we’re paying per month.

One more thing I really love about Site5 is that they have a wide variety of server locations available. This allowed me to host my sites on their Singapore server which in turn made downloading much easier for my visitors since most of them are from Asia.

Current server locations:

  • Dallas, TX
  • Chicago, IL
  • Los Angeles, CA
  • San Francisco, CA
  • Seattle, WA
  • Phoenix, AZ
  • Miami, FL
  • Atlanta, GA
  • New York, NY
  • Washington, DC
  • Montreal, Canada
  • Toronto, Canada
  • Vancouver, Canada
  • London, UK
  • Sydney, Australia
  • Amsterdam, Netherlands
  • Bucharest, Romania
  • New Delhi, India
  • Singapore, Singapore
  • Joao Pessoa, Brazil
  • Sao Paulo, Brazil

A Few Things to Improve On

There are a couple things that I’d like to see Site5 work on.

First, they should probably give exact details on the amount of resources available per account. They have a resource point system which is handy, but I imagine a lot of people would have a hard time grasping this concept. I feel they’re lacking transparency on this particular matter and no one wants to feel like some things are being kept secret from them.

Another thing that could use some work is the pricing and payment terms. $4.95/month (Basic Plan) is a reasonable price, even for just one domain. But you’re forced to prepay for at least a year for this plan because monthly payments aren’t available. The next package (Pro Plan) allows you to pay monthly ($10.95/month), but at that price or even at the 24-month price of $8.95/month, it’s a rather big jump in pricing, especially since the only difference is you can have multiple domains with the Pro Plan.

Final Verdict

Site5 is a great hosting company. They aren’t the cheapest company out there but if you’re only going to host one domain/website then $4.95 a month isn’t such a bad deal for great service, not to mention you can choose from a wide range of server locations. Uptime, speed and most especially support have been very consistent — I’m very happy with the service I’m getting. Although they aren’t very transparent about the resources you’re allowed to use, they do have this “resource point system” which is much easier to understand than a whole legal clause about resource limits and such.

Site5 Review Updates

Not recommended – 08-04-2015 EIG bought Site5 — Well another quality web hosting company has been purchased by Endurance International Group. Site5 is now owned by EIG

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12 responses to “Site5 Review”

  1. partiZancritic says:

    Nope. Been with them for a while now, and I have decided to move my reseller account. They do not provide service, they merely mouth off policies when you ask them to rectify wrongs they do by customers. I had email accounts suspended without notice, I had my whole account suspended – they made no apologies. I would not recommend them to anyone.

  2. ibs cas says:

    I had a whopping 3 days of service with Site5 before I changed back to Hostgator (a company I hate but at least they work). In that three days I had:

    – Migrations done incorrectly that locked me out of my WHM (and it took them 5 hours of back and forth in support emails with me to figure out “oops, that’s our bad, its fixed now”

    – The slowest web sites I have ever paid to host. I went from 3-5 draw times on Hostgator to 2 minute draw times on Site5 for the exact same site.

    – Unusable cPanel and WHM – things were so slow that every single click inside cPanel or WHM would take at least 45 seconds to process!

    – Broken WHM – they would ask me to log in for EVERY SINGLE LINK I CLICKED in WHM! That was my final straw and I pulled the plug

  3. MyHostIsBetterThanYourHost says:

    Site5 was a decent host, support wise, but their Managed VPS servers are a joke. They go down every 4-6 months. NYC in particular isn’t even owned by Site5, they lease from a company called WebAir. Furthermore, they put the VPS nodes on the same rack as Shared and Reseller accounts. AVOID THEM IF YOU RUN A LOT OF SITES.

  4. Rinderpest says:

    I see they now charge 10% more for VPS server locations outside of dallas. I was wondering if this is step 1 in their EIG migration? Does anyone know?


    • ReviewHell says:

      Not sure what step number it is but pushing/favoring Dallas seems like it would be part of the process of migrating to EIG’s ASO division. “Additional costs for non-Dallas locations start at: Shared – $1 more per month, Reseller – $2 more per month, VPS – 10% more per month.”

      • Rinderpest says:

        That is definately punitive. I did not notice the $1 more per month. Maybe that would be worth it if someone was in the UK or Europe and had European visitors. I am curious if EIG has learned anything from Arvixe about the whole process. If they repeat it with Site5 I am guessing that will be proof that damaging the assets they buy is part of the plan.

  5. Swak says:

    This was a great company with exceptional customer service. Since the Endurance International Group (EIG) purchase, customer service is practically nonexistent with chat times ranging in the 7 hour range and waiting times on tickets over 4 days. I guess it’s time to jump ship.

  6. Josh says:

    You should probably update this review – I’ve had a server (uscentral416) that’s been down since the 12th and is now in its 4th day. We weren’t made aware of the extended downtime in any way, save for a “quick” dashboard migration email beforehand. Takes forever to wait for chat and they haven’t got a timeline on when this will be back up.

    How hard is it for them to restore an image from a backup!?

  7. asecondwill says:

    Site5 imploded when they got taken over summer 2016. Avoid at all costs.

  8. klib says:

    They used to be great, now their customer support is just terrible.

  9. RK says:

    DO NOT USE Site5!!!

    I was previously with IX Web Hosting who moved my webites to Site5 WITHOUT prior notice. During the migration, they transferred all of my personal information to site5 without advising me.

    To make it worse, as a result of the data migration, all of my websites went down for a considerable amount of time. The support was horrific. I could not gain access to my IX account as they had terminated it and because Site5 had not provided me with ANY information (login or cPanel or account information) I had absolutely no way of gaining access to my websites!!

    After weeks of back and forth via emails trying to restore my account, I then found out my websites were going down again…all because they had not provided me with the information to update to new name servers!! It was absolute nightmare.

    I eventually ended up terminating my account with Site5 and what I asked for a refund this was their answer:

    “We will not refund you because your account was with IX Web hosting and not with us.”

    DO NOT USE them. They are scammers and will ruin the reputation and rankings you have built for your websites!!

  10. Lee says:

    Absolutely useless! on the migration from IX web hosting I have lost a domain name I have had for years. I now have problem with another web site which is down (losing revenue everyday) I have been contacting their support and keep getting the same message ‘someone will be in contact with you in the next 24 hour’ its like they sign they have in bars ‘free beer tomorrow’ it never comes. Would advise stay away from these cowboys because when you need their support, they are not fit for purpose. You have been warned.

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