I first found out about MDDHosting when I was looking for a more reliable and support-oriented shared hosting company. I felt I needed to transfer my major projects and a couple of clients’ sites to another host soon, because I was starting to get uncomfortable with my current host back then.
I had MDDHosting in my shortlist for a while because I wasn’t sure if I wanted to spend almost twice the amount I was spending on my old host. But when I finally experienced their service, I thought I should’ve made the switch sooner because they are very reliable and they have exceptional support. I couldn’t be happier!
Top-notch Hosting Services and Support
MDDHosting‘s about page says “We do not see our clients as a number or a dollar sign.” Now I’ve seen quite a lot of other hosting companies say something similar, but this is the first time I saw this as more than just another fancy quote.
When I signed up for an account, I immediately had to submit a support ticket because I was having issues transferring sites. I received a constructive reply within a few minutes from the company owner, Michael Denney. It was apparent that he cared for each of his clients and I felt that he treats small clients and big clients equally (yeah I purchased the cheapest plan). This gave me a good first impression!
Weeks passed and the service remained stable. Fast speeds and great uptime all throughout. I remember just one instance when my site was down, it was a minor MySQL issue which their tech team was very honest and responsive about. The downtime lasted for less than 10 minutes and during that time MDDHosting kept me posted.
One last thing that amazes me until now is the dependability and consistency of their level 1 support specialists. With other hosting companies, you can’t really expect much from the level 1 guys. But MDDHosting is on a whole different level. Their level 1 support can actually answer very specific questions and they don’t respond with copy-pasted stuff. I needed to change my hosting account’s main domain and was promptly helped by a level 1 support rep to accomplish this. He did a great job, much better than a lot of other hosts’ “main” support reps.
Michael, Scott, Tim, and all the other guys from MDDHosting have been very helpful since day one. Their hosting service is excellent and their high-quality support is truly 24/7. If you send in a ticket at 12:00 am their time you could still expect a response within minutes.
I am not sure if they outsource any support but if they do I don’t really mind, as long as they are able to address concerns well and in a timely manner. To be honest, I don’t think I’d be able to find a less-than-$10-a-month hosting company which can outperform MDDHosting, especially in terms of support. MDDHosting has my respect for treating their customers well and for being a great provider overall.
January 2018 – 99.99% Uptime (1 minute of downtime)
February 2018 – 100% Uptime (0 minutes of downtime)
March 2018 – 99.81% Uptime (83 minutes of downtime) – Due to a 6 GBPS DNS Amplification Attack the IP address on the S5 Server had to be null-routed by Handy Networks the upstream provider MDDHosting uses.
April 2018 – 99.98% Uptime (8 minutes of downtime)
May 2018 – 99.93% Uptime (29 minutes of downtime)
June 2018 – 100% Uptime (0 minutes of downtime)
July 2018 – 100% Uptime (0 minutes of downtime)
August 2018 – 99.98% Uptime (6 minutes of downtime)
September 2018 – 89.68% Uptime (74 hours and 19 minutes of downtime) – Human error caused data loss which took days to restore from remote backups. It was rough for sure, but this is not the norm at MDDHosting and not something that will ever happen again. Link to MDDHosting owner’s response to the outage that was sent to all affected clients.
October 2018 – 99.99% Uptime (4 minutes of downtime)
November 2018 – 99.98% Uptime (10 minutes of downtime)
December 2018 – 100% Uptime (0 minutes of downtime)
January 2019 – 99.53% Uptime (203 minute of downtime)
February 2019 – 100% Uptime (0 minutes of downtime)
March 2019 – 100% Uptime (0 minutes of downtime)
April 2019 – 99.95% Uptime (21 minutes of downtime)
May 2019 – 99.99% Uptime (2 minutes of downtime)
June 2019 – 100% Uptime (0 minutes of downtime)
July 2019 – 100% Uptime (0 minutes of downtime)
August 2019 – 99.88% Uptime (54 minutes of downtime)
September 2019 – 100% Uptime (0 minutes of downtime)
October 2019 – 99.99% Uptime (5 minutes of downtime)
November 2019 – 100% Uptime (0 minutes of downtime)
December 2019 – 100% Uptime (0 minutes of downtime)
January 2020 – 100% Uptime (0 minutes of downtime)
February 2020 – 99.53% Uptime (202 minutes of downtime)
March 2020 – 100% Uptime (0 minutes of downtime)
April 2020 – 100% Uptime (0 minutes of downtime)
May 2020 – 100% Uptime (0 minutes of downtime)
June 2020 – 100% Uptime (0 minutes of downtime)
July 2020 – 100% Uptime (0 minutes of downtime)
August 2020 – 100% Uptime (0 minutes of downtime)
September 2020 – 100% Uptime (0 minutes of downtime)
October 2020 – 100% Uptime (0 minutes of downtime)
November 2020 – 100% Uptime (0 minutes of downtime)
December 2020 – 99.99% Uptime (3 minutes of downtime)
January 2021 – 99.95% Uptime (22 minutes of downtime)
February 2021 – 99.96% Uptime (18 minutes of downtime)
March 2021 – 99.97% Uptime (13 minutes of downtime)
April 2021 – 99.96% Uptime (18 minutes of downtime)
May 2021 – 99.24% Uptime (329 minutes of downtime)
June 2021 – 99.76% Uptime (104 minutes of downtime)
July 2021 – 99.99% Uptime (4 minutes of downtime)
August 2021 – 100% Uptime (0 minutes of downtime)
September 2021 – 99.99% Uptime (5 minutes of downtime)
October 2021 – 100% Uptime (0 minutes of downtime)
November 2021 – 100% Uptime (0 minutes of downtime)
December 2021 – 100% Uptime (0 minutes of downtime)
January 2022 – 100% Uptime (0 minutes of downtime)
February 2022 – 99.95% Uptime (22 minutes of downtime)
March 2022 – 100% Uptime (0 minutes of downtime)
April 2022 – 100% Uptime (0 minutes of downtime)
May 2022 – 100% Uptime (0 minutes of downtime)
June 2022 – 100% Uptime (0 minutes of downtime)
July 2022 – 100% Uptime (0 minutes of downtime)
August 2022 – 100% Uptime (0 minutes of downtime)
September 2022 – 100% Uptime (0 minutes of downtime)
October 2022 – 99.98% Uptime (10 minutes of downtime)
Here’s a Pingdom speed test result (838 milliseconds) of my site hosted on the MDDHosting S5 server which is located in Denver, Colorado.
New York City Pingdom Speed Test — Load time: 838 milliseconds
I’ve yet to find a fault with MDDHosting. They’ve been consistently helpful and I’m pretty sure I won’t be going anywhere else unless their company changes for the worse, which is highly unlikely. Initially some people might think that their prices are a bit high and I would concur. But as the saying goes, you get what you pay for. Trust me when I say that the extra dollar or two a month that you’re gonna shell out to pay for their services would definitely be worth it. Michael and his team are awesome, no doubt about that. Definitely recommended!
Thank u for the detailed review been considering mdd and hawk host. By any chance do u have a recurring discount coupon?Would be great for month by month payments. Thanks
Sorry, I don’t think they have lifetime discount coupons. At least not that I’m aware of.
never heard of them but i ‘ll try them when my contract with host gator expires,
[…] save more than 20 bucks a month on hosting. Besides, I don’t have any complaints about my current host at all. Speed, uptime, and support have been consistently superb for months […]
I too can vouch for MDDhosting, best, most reliable shared hosting I’ve ever used – and I’ve tried them all… Also worth mentioning they use Litespeed instead of Apache, still runs everything you’re used to… e.g cpanel, mysql… but much quicker and less resource hogging.
Yeah one of the best shared hosts for sure! I’m pretty confident I’ll have sites hosted with them for years.
I can vouch for MDDHosting as well, I use them for all my websites, and currently have about 25 domains hosted on their first plan, the price is great for the service they provide and support is fucking excellent.
I wrote a review on my own blog as well that you might be interested in reading: https://helgesverre.com/blog/mddhosting-review
I have enjoyed reading your reviews here, as I have been looking for hosts with litespeed. My current host, TMDhosting.com, whom I’ve had for a few years now also has awesome support. They will even go out of their way to install updates for me since, I seem to break things using an ftp. MDD seems like a very good site, so I posted questions in their forum. and Michael wrote back. I gather they would not ftp scripts for me, but I too am not sure how clear I was on what type I used. It is not one that softculous has. I still want to give them a try though, as my current host uses apache and it seems to bottleneck, esp. around 1:30am my time or it goes down for a few minutes to over an hour. I still like them a lot though for their teck support which is very fast, usually within 15 minutes. It is a ticket system, and one thing about that, is that you really have to be clear in details, or they will ask for more details. LOL
Go give them a try if you really want LiteSpeed. I noticed they reply much faster to tickets than forum queries so maybe you should open up a sales ticket ;) They always go out of their way to offer assistance; they helped me sort out problems with 3rd party apps (like CloudFlare) before.
Yeah one thing about tickets is you have to provide as much details as you can for them to be able to help you. But it wouldn’t be any different from live chat or phone support if the response time is almost immediate. ;)
Thank you for your help. I will sign up with them next week. Thanks everyone
I was planning to open a new site (simple wordpress site, plugins at minimum and a couple of themes at most) and was torn between MDDHosting, Stablehost and CrocWeb.
Based on your experience, which one of the first two is better? Or it’s just a toss up?
I find MDD better support-wise. They respond faster and resolve issues more efficiently. It’s a toss up as far as performance is concerned.
I often have to use support, so I think my choice now is only between MDD and CrocWeb.
Thanks you for your suggestion.
After long debating, I went with MDDHosting (because they offer LiteSpeed); I’m still waiting for DNS propagation – who’ll be over in a few hours – then I’ll start workin on my site, but first I already do have to give kudos to Micheal Denney who replied to all my dumb pre-sale questions with the utmost courtesy and patience. If that’s the level support, I foresee a long and very pleasurable stay with MDDHosting.
I looked at monstermegs vs. mddhosting and despite the price of ~160 for the shared plan i was looking at compared to mdd’s ~200 comparable plan, I am leaning towards mddhosting b/c of their spamexpert option. love the idea of protecting site from spam related issues AND that they provide spf and dkim options for email accounts. gooooood bye 1and1! :)
I kinda used MDD Hosting a few years ago for a clients website, but thanks to this article, I have decided to try them again and got there reseller plan.
Do you still recommend MDD? I need to get out of this Arvixe nightmare!
MDDHosting is definitely still recommended. They will take good care of you. Let us know how things go for you and best of luck moving on from the Arvixe nightmare.
lol, I am Arvixe customer.., at first 3 month everything went smooth.., and after 5 month, I want to buy another hosting plan with them again but this time, I see everything is change… so many thing on their plan has been remove.. and their chat support turn out to be same as other bad hosting.. they also remove asian datacenter and only provide Dallas server… I was so upset, I might thinking to take my current hosting and move on… but I don’t think MDD is good for me, its a bit expensive…, I prefer A2 or fastcomet, do check them out
I am goin to use them . Buying out a reseller account from them …lets see how it goes …
the site doesn’t offer as much as A2 hosting offer, and a bit expensive for share hosting, this site maybe same as orange hosting, siteground and inmotion… it was good, but overall is ok
can we have an update on the uptime please? I just looked at their pingdom link they give for the last week… it did not seem impressive at all… but it’s hard to say b/c there is no detail, just 3 categories (green = no issue, yellow = “minor issue?, red= down). They had one day just this week (2-24-16 I think?) that had all servers listed as having an issue, and things were pretty patchy elsewhere, don’t know what to make of that, but that actually kept me from pulling the trigger tonight… I guess I’ll keep shopping.
This week there was network connectivity issues with their upstream provider Handy Networks http://forums.mddhosting.com/topic/1244-february-networking-outages-021216-022416-and-022616/
I signed up with MDDHosting in 2015, and have posted my initial review and followups in the comments on this page: https://www.reviewhell.com/blog/eig-arvixe-alternatives/
I learned about MDD from this reviewhell review. Several more-recent reviews on other websites were also positive. About a week ago I signed up, through the reviewhell link, at MDD. I asked MDD to transfer a client’s website from an EIG web host that used to be great both in performance and in around-the-clock email-and-ticket support.
I made the transfer because recent support at the EIG host was bad and because the server my client’s WordPress website was on was having problems that were lasting many hours, with no end in sight.
The transfer was incomplete, apparently because of the EIG host’s server problems. MDD support did a great job getting the website up on MDD, including quickly working with to give me access to the WordPress admin. Emails from two MDD support people were quick, detailed, clear, and helpful.
I plan to move other websites to MDD. Thanks bigtime to reviewhell!
Kinda wanna do some small sites, and this hosts looks cool.. (as long as its not expensive as f x)
Sadly, you might have to revisit the “reliability” rating for this host. At present, most sites have been down for a couple of days, with no end to the outage in sight.
First, pure human error – an admin, intending to recover space from deleted files, deleted everything. And I do mean everything – all servers. It shouldn’t be possible for one person to do this.
But then they discovered that their “snapshot” ability was disabled. That would have made the recovery much shorter – still unpleasant, but not a catastrophe. This is sort of SysAdmin 101 – make sure your recovery methods are, in fact, working.
So, they’re now restoring from their off-site “disaster” backup, which is painfully slow.
A good host, and they’re very transparent about what’s happening, but as the weekend winds down, users whose sites are revenue producers are beginning to melt down.
Yes, the initial restore process from the remote off-site backups in Phoenix was really dragging down the restoration rate. Now they are copying each server backup onto faster SSD and then removing the SSD from the backup server and putting it in a server with faster 10 GBPS networking. It’s an improvement but still a long process for all 12 servers to be restored.
Michael has been updating this thread with rough estimates as to when each server will done: https://forums.mddhosting.com/topic/1582-major-outage-092118-09222018/