I first found out about MDDHosting when I was looking for a more reliable and support-oriented shared hosting company. I felt I needed to transfer my major projects and a couple of clients’ sites to another host soon, because I was starting to get uncomfortable with my current host back then.
I had MDDHosting in my shortlist for a while because I wasn’t sure if I wanted to spend almost twice the amount I was spending on my old host. But when I finally experienced their service, I thought I should’ve made the switch sooner because they are very reliable and they have exceptional support. I couldn’t be happier!
Top-notch Hosting Services and Support
MDDHosting's about page says "We do not see our clients as a number or a dollar sign." Now I've seen quite a lot of other hosting companies say something similar, but this is the first time I saw this as more than just another fancy quote.
When I signed up for an account, I immediately had to submit a support ticket because I was having issues transferring sites. I received a constructive reply within a few minutes from the company owner, Michael Denney. It was apparent that he cared for each of his clients and I felt that he treats small clients and big clients equally (yeah I purchased the cheapest plan). This gave me a good first impression!
Weeks passed and the service remained stable. Fast speeds and great uptime all throughout. I remember just one instance when my site was down, it was a minor MySQL issue which their tech team was very honest and responsive about. The downtime lasted for less than 10 minutes and during that time MDDHosting kept me posted.
One last thing that amazes me until now is the dependability and consistency of their level 1 support specialists. With other hosting companies, you can't really expect much from the level 1 guys. But MDDHosting is on a whole different level. Their level 1 support can actually answer very specific questions and they don't respond with copy-pasted stuff. I needed to change my hosting account's main domain and was promptly helped by a level 1 support rep to accomplish this. He did a great job, much better than a lot of other hosts' "main" support reps.
Michael, Scott, Tim, and all the other guys from MDDHosting have been very helpful since day one. Their hosting service is excellent and their high-quality support is truly 24/7. If you send in a ticket at 12:00 am their time you could still expect a response within minutes.
I am not sure if they outsource any support but if they do I don't really mind, as long as they are able to address concerns well and in a timely manner. To be honest, I don't think I'd be able to find a less-than-$10-a-month hosting company which can outperform MDDHosting, especially in terms of support. MDDHosting has my respect for treating their customers well and for being a great provider overall.
January 2018 – 99.99% Uptime (1 minute of downtime)
February 2018 – 100% Uptime (0 minutes of downtime)
March 2018 – 99.81% Uptime (83 minutes of downtime) - Due to a 6 GBPS DNS Amplification Attack the IP address on the S5 Server had to be null-routed by Handy Networks the upstream provider MDDHosting uses.
April 2018 – 99.98% Uptime (8 minutes of downtime)
May 2018 – 99.93% Uptime (29 minutes of downtime)
June 2018 – 100% Uptime (0 minutes of downtime)
July 2018 – 100% Uptime (0 minutes of downtime)
August 2018 – 99.98% Uptime (6 minutes of downtime)
September 2018 – 89.68% Uptime (74 hours and 19 minutes of downtime) - Human error caused data loss which took days to restore from remote backups. It was rough for sure, but this is not the norm at MDDHosting and not something that will ever happen again. Link to MDDHosting owner's response to the outage that was sent to all affected clients.
October 2018 – 99.99% Uptime (4 minutes of downtime)
November 2018 – 99.98% Uptime (10 minutes of downtime)
Here's a Pingdom speed test result (838 milliseconds) of my site hosted on the MDDHosting S5 server which is located in Denver, Colorado.
New York City Pingdom Speed Test — Load time: 838 milliseconds
I've yet to find a fault with MDDHosting. They've been consistently helpful and I'm pretty sure I won't be going anywhere else unless their company changes for the worse, which is highly unlikely. Initially some people might think that their prices are a bit high and I would concur. But as the saying goes, you get what you pay for. Trust me when I say that the extra dollar or two a month that you're gonna shell out to pay for their services would definitely be worth it. Michael and his team are awesome, no doubt about that. Definitely recommended!