I first found out about MDDHosting when I was looking for a more reliable and support-oriented shared hosting company around 5 months ago. I felt I needed to transfer my major projects, my brother’s and friends’ sites, and a couple of our clients’ sites to another host soon, because I was starting to get uncomfortable with my current host back then.
I had MDDHosting in my shortlist for a while because I wasn’t sure if I wanted to spend almost twice the amount I was spending on my old host. But when I finally experienced their service, I thought I should’ve made the switch sooner because they are very reliable and they have exceptional support. I couldn’t be happier!
Top-notch Hosting Services and Support
MDDHosting's about page says "We do not see our clients as a number or a dollar sign." Now I've seen quite a lot of other hosting companies say something similar, but this is the first time I saw this as more than just another fancy quote.
When I signed up for an account, I immediately had to submit a support ticket because my brother and I were having issues while transferring our sites. I received a constructive reply within a few minutes from the company owner, Michael Denney. It was apparent that he cared for each of his clients and I felt that he treats small clients and big clients equally (yeah I purchased the cheapest plan). This gave me a good first impression!
Weeks passed and the service remained stable. Fast speeds and great uptime all throughout. I remember just one instance when my site was down, it was a minor MySQL issue which their tech team was very honest and responsive about. The downtime lasted for less than 10 minutes and during that time MDDHosting kept me posted.
After being with them for a month, I decided to purchase a semi-dedicated plan for $255/year (no discount coupon) for one of our big projects. I can safely say that it was one of the best decisions I made when it comes to choosing a hosting provider for a business website. Another month after, everything's still running smoothly and I'm now very confident that with MDDHosting, I can practically set aside all the stuff about hosting and just concentrate on the project itself.
One last thing that amazes me until now is the dependability and consistency of their level 1 support specialists. With other hosting companies, you can't really expect much from the level 1 guys. But MDDHosting is on a whole different level. Their level 1 support can actually answer very specific questions and they don't respond with copy-pasted stuff. Just today, I needed to change my shared account's main domain and I've been promptly helped by a level 1 support rep accomplish this. He did a great job, much better than a lot of other hosts' "main" support reps.
Michael, Scott, Tim, and all the other guys from MDDHosting have been very helpful since day one. Their hosting service is excellent and their high-quality support is truly 24/7. If you send in a ticket at 12:00 am their time you could still expect a response within minutes.
I am not sure if they outsource support but I don't really mind, as long as they are able to address concerns well and in a timely manner. To be honest, I don't think I'd be able to find a less-than-$10-a-month hosting company which can outperform MDDHosting, especially in terms of support. MDDHosting has my respect for treating their customers well and for being a great provider overall.
I've been with MDDHosting for two months already and I've yet to find a fault with their service. They've been consistently helpful ever since my first day with them. My brother and I prepaid for at least a year for two accounts - one shared plan, one semi-dedicated plan - and I'm pretty sure we won't be going anywhere else unless their company changes for the worse, which is highly unlikely.
Initially some people might think that their prices are a bit high and I would concur. But as the saying goes, you get what you pay for. Trust me when I say that the extra dollar or two a month that you're gonna shell out to pay for their services would definitely be worth it. Michael and his team are awesome, no doubt about that. Definitely recommended!
MDDHosting Review Updates
My clients’ sites have been up for 930 hours straight. I think this figure could’ve been much higher if it weren’t for the minimal 5-minute downtimes caused by CloudFlare (i.e., downtimes that are not the host’s fault). Site loading times are blazing fast just as before and I don’t think this will ever change for the worse. It’s been almost one year since I first signed up with them and I still very highly recommend MDDHosting. :)