IX Web Hosting Acquired by Endurance International Group
Last updated on May 3, 2018
In June of 2015 Endurance International Group (EIG) acquired Site5. It was revealed today that EIG purchased another big web hosting company in the last quarter of 2015, IX Web Hosting. EIG acquired the assets of Ecommerce, LLC (the parent company of IX Web Hosting) for $28 million in November 2015.
The Ecommerce, LLC acquisition includes a total of 72,000 subscribers from three different hosting brands: IX Web Hosting, Cloud by IX, and Host Excellence (all three have been added to the long list of EIG hosting companies).
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From EIG 2015 Fourth Quarter and Full Year Earnings Results
Full Year and Fourth Quarter Operating Highlights
Total subscribers on platform were approximately 4.669 million, including approximately 72,000 subscribers from the IX Web Hosting acquisition completed during the fourth quarter. See “Total Subscribers” below.
Average revenue per subscriber (ARPS) for fiscal year 2015 was $14.29, compared to $14.48 for fiscal 2014. ARPS for the fourth quarter was $14.15, compared to $14.78 for the same period a year ago.
During the quarter, the company acquired the assets of Ecommerce, LLC (IX Web Hosting). The total consideration for this acquisition is approximately $28.0 million, of which $23.8 million was paid at closing.
EIG is a joint partner with WZ UK Ltd. on several “site builder” brands including SiteBuilder.com, WebsiteBuilder.com, Sitey, and Sitelio. This earnings report also revealed that in early 2016, EIG increased it’s equity ownership in WZ UK Ltd. to a majority stake of 57.5%.
Subsequent to the quarter end, on January 6, 2016, the company exercised an option to increase its stake in WZ UK Ltd., a provider of technology and sales marketing services associated with web builder solutions, from 49 percent to 57.5 percent, in exchange for a payment of approximately $2.1 million to the other shareholders of WZ UK Ltd.
On November 2nd, 2015, EIG announced a definitive agreement to acquire Constant Contact. EIG completed the $1.1 billion acquisition of the email marketing/software company Constant Contact on February 9th, 2016.
Also subsequent to the quarter end, on February 9, 2016, the company acquired the outstanding shares of Constant Contact in a cash deal valued at $1.1 billion.
2018 Updates
EIG is in the process of closing down IX Web Hosting and existing web hosting accounts are being migrated over to the Site5 brand.
As the migration from IXWebhosting continues, we have reduced support hours due to the limited resource of support personnel familiar with this brand’s services. Once migrated, you’ll have access to the full support staff of your new brand.
— IX Web Hosting (@IX_Web_Hosting) February 22, 2018
How come i never received notification of this migration? Logged in today and directed to Dotster for my domains. Can’t access my IX account due to Dotster migration notice on the screen. Is my account being shut down? Is IX closing? WTH is going on (chat person won’t explain)
— Janna (@monkeybutt) March 8, 2018
@IX_Web_Hosting You’re giving me the final reason to close my account. This recent experience of bringing down hundreds of websites and not warning by email of account moves is the lousiest service yet. Goodbye IX!!
— Nadja von Massow (@nadworks) March 10, 2018
We were acquired by Endurance International Group the parent company of Site5. We are in the process of moving our data to them.
— IX Web Hosting (@IX_Web_Hosting) March 14, 2018
@IX_Web_Hosting hey guys…are you going out of business?? What is happening with your support?? Tickets are sitting for days and not being answered?? Chat queue never moves?? What’s up????
— Gurv Singh (@egurv) March 15, 2018
@IX_Web_Hosting sites down for three days… not even one look at the ticket. Not anyone working the chat or phones, even though there is no notification of that on their site. Excellent demonstration of how badly you can fuck up as a hosting company.
— H Marc Bower (@hmarcbower) March 20, 2018
Website and emails still down since @IX_Web_Hosting say they emailed me (but didn’t) about their move to @site5. Really hope these new guys are better. Sorry to anyone that has emailed in the last 5 days. Better getting me on here.
— Daniel Smyth (@DanielSmythNI) March 20, 2018
IX has proudly joined forces with Site 5, more details on this are available in your account helpdesk. As part of this transition, this page is no longer monitored but you can still contact us by visiting the @site5 Facebook and Twitter pages.
— IX Web Hosting (@IX_Web_Hosting) March 20, 2018
@site5 @site5support it seems you now own @IX_Web_Hosting I have been waiting for +6 DAYS for a response #ixwebhosting are not doing ANYTHING.. It’s a 60 sec fix.. just a ModSec whitelisting.. problem started +10 days ago..
Ticket ID: 3661666 – +6 DAYS and waiting!! pic.twitter.com/PbTQRsuZ8t— Mountain Bike Mayhem (@Rip3d) March 26, 2018
I had an account with IX Web Hosting but Site5 took over, and one day they started to move it to their systems. My site never worked since‼️There’s more than a week with my site dysfunctional.
My support code: 328147-651548, and my Ticket ID: FXZ-208-59641.@site5 please help!— Blok See (@blokseedac) April 30, 2018
Yaayyy…more providers destined to go down EIG’s toilet drain. -_-
Like I had been saying for months since EIG taken over Arvixe that we must stop EIG before they continue. In a few years from now they are going to literally own every web hosting company in some form. There are already some legal action and investigations going on.
http://ir.endurance.com/secfiling.cfm?filingID=1193125-16-433006&CIK=1237746
But, we need to band together and go after them at once instead of by ourselfs one on one with EIG.
Millions of users banding together against EIG will go along way and there are lots of free options on how this can be done.
Send comments to the FTC,SEC, and tell others.
But, so far we are just standing by doing nothing till it is too late :(
Just found this article, didn’t know until my site went down yesterday and I had to contact support at hostexcellence. They’ve completely gone down the toilet now, site down for 14+ hours and still counting. The old support team were very good, have you up in 30 minutes. Now they’ve cut live chat hours, ask you to verify invoice # before even talking to you, and are completely clueless. I’m starting to look around for other hosting options but the work on migrating all my sites is not a pleasant one to think about.
Mark, Your experiences sound exactly like mine with Site5 back in the day. I switched providers and finally got refunded by contacting my bank.
All my business email accounts now migrated to google. My main account remains blocked. I cant get unlocked currently.
Awful experiance. The information page on ix should point owners to how to resolve.
Terrible terrible experiance.
Of course i cant be emailed about this because my email was hosted by ix. My domain was purchased there too so double caught.
After more than 30 days without access to my web assets I am now looking for a class action attorney. EIG/IXWebHosting have blocked me from my intellectual properties and web resources. They did so without notice, without subsequent communication and, coincidentally, less than 24 hours after I paid a new year’s subscription to them.
If you already have a class action please let me know. If not, I will try to return here and post any positive outcome for my search.