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FatCow

FatCow Review

Posted by Review Hell
Last updated on Sep 15, 2014

I’ve heard a lot about FatCow and how their hosting sucks but I wanted to see for myself if there were any truth to that. I know they’re EIG-owned so I kinda knew what to expect but I got a shared hosting account regardless. I paid $100+ last January (annual plan, I didn’t have a choice, since they didn’t have a monthly billing option) and I gotta say, it’s like I paid more than a hundred bucks for one year’s worth of cow dung supply.

Servers Are Slow Like a Fat Cow, Literally!

I guess the guys at FatCow chose the right name for their company. After all, their servers are as slow as a fat cow freely roaming around the fields. Take a look at the speed test results of one of my sites hosted with FatCow:

fatcow-hosted-website-pingdom

That’s right — 4.88 seconds for a 1.2mb page with 46 requests. And yeah Pingdom says my site is faster than 32% of all tested websites… like that’s something to be proud of. Sure, it isn’t as bad as my client’s site hosted with HostPapa but this figure is nowhere near what it should’ve been if the site were hosted on a decent host’s server.

Now if you have no idea how slow 4.88 seconds is, let me ask you this. Would you wait almost 5 seconds for a simple blog to load? Yeah I figured there’s no way in hell you would. ;)

Sites Always Down!

What’s worse than slow websites? Websites that won’t even load, of course! My sites go down on a consistent basis it makes me think that some real cows are regularly tinkering with FatCow’s servers.

With FatCow, you can expect that your websites will be down at least twice a week. My uptime monitor consistently reports a 96% to 97% uptime per month for my sites hosted on FatCow’s servers. That translates to 20+ hours of downtime per month. I know it sucks but I’m really glad I only have hobbyist sites on my FatCow account.

Support? What Support!?

FatCow may have their phone number and even a live chat button on their website but this doesn’t mean they know what customer support means.

I contacted them several times due to uptime and speed issues and I always got canned replies. It’s either they were “looking into it for me” or “there’s nothing wrong on their end.” Ticket response time isn’t even half-decent (we’re talking days here) and live chat support is useless. I mean, there was a time I couldn’t connect to FTP and their live chat tech said something like, “what’s FTP?”

They’re bad alright, but here’s what makes it all worse: their support team has never resolved a single issue for me. It’s either the problem magically went away (and eventually came back after some time) or the problem persisted.

I am giving them a score of 0.5 for support just because they have guys (or cows, maybe?) whom they call “support reps.” These support reps are practically non-existent though, as they don’t know anything and they seem to be perfectly fine with leaving customer account issues unresolved.

Ridiculous Pricing

FatCow’s pricing makes me crack up. They have monthly plans but these are subject to availability. I mean, come on! Whoever thought of that idea must be crazy. I haven’t checked with them but something tells me that their sales reps would always say that monthly plans aren’t available. Annual plans are $131.88 ($10.99/mo), biennial plans are $239.76 ($9.99/mo) and triennial plans are $323.64 ($8.99/mo).

They are much more expensive than their sister companies (Bluehost and HostGator for example) but the service is just as bad, if not worse. Tl;dr? FatCow is not worth the money.

Oh and one more thing… I’m so tired of hosts who say they offer hosting for a certain price, then once you sign up you’ll find out the real cost is twice the advertised price. Why am I not surprised that FatCow is one of them…

fatcow-40-per-month
Alright so on their homepage it says their hosting is for $40 per year. That’s cheap for unlimited everything plus a free domain name. Hey wait a sec, there’s an asterisk right there. See that? No worries if it took you long to notice it, I’m pretty sure they made it small on purpose. Anyways that means go read the fine print. Their hosting plan isn’t for $40 PER year, it’s $40 FOR THE FIRST YEAR. Your next bill would be $131.88 if you wanted to stay with them for another year (you wouldn’t)! That’s more than triple the advertised price and I really hate companies who trick people into buying stuff by doing cheap marketing tricks such as this one.

Two thumbs down for FatCow.

Final Verdict

Want to get milked for cash? Go with FatCow. Seriously though, don’t be fooled by their cute logo/mascot and their ridiculous pricing. Take my advice and avoid FatCow at all costs. This web host is a big joke. Their service sucks — servers are slow, support techs don’t know up from down, and pricing is crazy.

Don’t sign up even if it’s just to try them. You’ll have a hard time moving out especially if you aren’t very technical and this is due to their horrible proprietary control panel. This web host sucks so much you’d waste your time even just by trying them out!

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5 responses to “FatCow Review”

  1. Jacob says:

    Ha ha – i loved the humor in this one.

  2. Lucien says:

    I used FatCow about 4-5 years ago – it was my first paid host (using my first domain name) ever; I never renewed after the first year due to several reasons.

    1) Their renewal price: usually, hosts compromise with clients by giving renewal discounts; FatCow was like “pay or have the account terminated”, and I chose the second;
    2) Their vDeck Panel is as bad as all those free hosts you see everywhere these days;
    3) I wasn’t able to use WordPress or any other CMS/script – even the simplest one – requiring a MySQL database, because MySQL kept giving me errors, and FatCow support couldn’t solve the issue…they never even tried to explain what the issue was or could be, probably because they hadn’t the slightest clue about it.

    Thank God I had auto-renew turned off and they never tried to turn it on, so I had no nasty surprises (like I read about from other people); I just kept getting promotional mails for about the following year, then they stopped….maybe they got the hint I’d never had gone, would never go near them again with a mile-long pole. >_<

  3. Brian says:

    You can’t upload .exe and other file types to your control panel. This is literally shit.

  4. Fatcow is shit says:

    The most dishonest company I have ever came across in my whole life. When I asked them the difficult questions in which I would show their lies they acted like propa liars: bias to the questions, all of them would write the same bullshit answer: “I am sorry for the inconvenience” or “I understand your situation” if you understood my situation then why are you not answering the questions then? Or why are you still working for such a rubbish company? Because you have become corrupt and a liar like the company you work for!!!

    Stay away from this company at all costs!!!! they tried to put the price up every year about 25% and I had to always contact them to put it down when asked why they had put it up in the first place they would bullshit me like: “Because we offer great service” YEAH right! More like: “Because we are great liars”. about a month ago I saw they had a promotion with written: ” Now with renewable energy” WHAT??? NOW?? I remember when unfortunately I decided to take up their service about 5 years ago they had the same sentence!! liars!

  5. They just tried to screw me out of my domain. I paid to have my domain renewed a few weeks ago. I checked my credit card statement, and I was billed. To my horror, they NEVER PROCESSED THE RENEWAL. Their response — oops, sorry!

    Their business model is to botch domain renewals for profitable sites, so the owners will pay a fortune to buy back THEIR OWN domain.

    They are, hands down, the absolute worst company I have ever dealt with.

    I only have my domain with Fat Cow. I started out using them as my host. Their hosting service is so poor, your site is destined to fail.

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