Dec 3, 2014
People shopping for web hosting have different requirements, but I noticed a trend amongst customers who are new to web hosting — they all want live chat support!
I can’t blame them though. The idea of being able to get a hold of your host whenever you need assistance seems great, especially when you know very little about how things work. But is live chat support something that could spell the difference between having a good or bad experience with a host? Not really.
There are many reasons why the lack of live chat support shouldn’t be a deal breaker and I’ve listed a few interesting ones below.