WebHostFace is a fairly new web hosting company. I think they started last year but they have quickly proved themselves in the web hosting industry — they’ve clearly shown that they are a solid web hosting provider. Read on to find out why!
My brother Chris and I were looking for a shared host to store a few sites in development for our local clients. Of course we could work on those sites locally (as in, a local machine), but obviously having them in a live environment is better. We decided to sign up with WebHostFace to give these projects a home and to try this new host at the same time.
WebHostFace Team: A Committed Bunch of People
Before signing up, we requested for an Asian server but unfortunately that wasn't available at the time. However, we were told the account would be transferred for free once they finished setting up their servers in Asia. We were absolutely okay with this, but after being with them for a while something unexpected happened... Don't worry, it's a positive thing! We received an email saying our account was moved to an Asian server and everything went smooth. They also kept a copy of our account on the old servers for two days to make sure the site doesn't experience any downtime due to the DNS propagation process.
This says a lot about their level of support and their commitment to providing quality services. They take note of each client's requests, and they actually deliver. I've been with a lot of hosts and to tell you the truth, most of the time I'd have to follow-up with the host regarding requests like this. Definitely not the case with WebHostFace!
Another thing I'd like to note is their availability through live chat. There's almost always someone there, and they're very helpful and friendly. There was one time live chat wasn't available and we had to submit a ticket to get our issue fixed. A support rep got back to us in 30 minutes with a detailed response. 30 minutes is an okay response time. Well I've seen better, but 30 minutes isn't that bad either especially when you get clear and detailed answers to your questions.
WebHostFace has servers in the US, Europe, and Asia. All our sites (in development) are on their Singapore servers and the speed is more than acceptable. FTP is blazing fast and we've got no complaints in site loading times. Since we use our WebHostFace account for clients in Asia, they are able to load their sites with minimal waiting times. For small/medium business sites, server location generally doesn't matter, but I don't see why saving a few milliseconds would hurt!
The Downside: Pricing Structure
There's one thing I can't praise WebHostFace for, and that's their regular pricing. As of this writing, they currently have a summer sale so you can get 80% off on any shared hosting plan. We all know that sales and promos don't last forever though, so let's continue on with my opinion on their web hosting rates.
With their Face Standard plan ($6.90 per month), you can get 15GB of space and unmetered bandwidth but you can only host one domain. That's a big turn-off because 15GB is a lot and I'd want to be able to maximize the space by hosting a couple of domains (3 to 5 maybe?) on one account. On top of that you'd have to pay $29.95 per year if you want daily backups. A lot of other decent providers provide these backups for free so I don't quite understand why they'd have to charge people that much. (UPDATE: R1Soft daily backups are now free on all plans!)
Their Face Extra plan allows clients to host unlimited domains, but the price is near the price of a decent reseller account. It's $10.90 per month for 20GB space, unlimited domains, free SSH access, and free daily backups. Everything else is pretty much the same with their standard plan so I don't think it would be practical to upgrade to the Face Extra plan unless you really want to host multiple domains on a shared hosting account with WebHostFace.
We've had an account with WebHostFace since late January this year and overall we're happy with the service. Aside from a short network issue (not their fault, it was a datacenter problem) which made our sites slow and sometimes inaccessible, everything's been real smooth thus far.
The only thing I don't like about WebHostFace is their pricing structure. Sure, their service may be worth the premium especially if you're a beginner who needs live chat support every now and then... but in all honesty, paying $6.90 per month to host just one domain is not practical. I can name other equally great hosts who have better rates. Although WebHostFace does run promos, so check out our WebHostFace coupons page so you don't miss out on those so you can get a hosting account for a really good price!
WebHostFace proved that it doesn't always matter how long a company has been around. They could be around for 10 years and provide really poor service. Or they could be around for only a year or so, but strive to make all their customers satisfied. Web hosting companies which fit the latter description are very rare, and I'm glad I'm able to say that WebHostFace is one of those.