Let’s cut to the chase. JustHost sucks. That’s kinda expected because they are an EIG company, but I didn’t expect they’d be a whole lot worse than their sister companies (e.g., Bluehost, HostGator). I’ve had a client with them and for half a year, we’ve had nothing but trouble.
It was mid 2013. My client insisted on signing up with JustHost because they had a colleague who highly recommended them. I had no choice but to work with what my client wanted, so I went ahead and uploaded his site as soon as his hosting account was provisioned. It was our first day with JustHost and I was already turned off — it took me almost 30 minutes to upload a 3mb WordPress theme. Well at least I got it done.
Once the site was setup and ready to go, we encountered even more problems. My client’s site would go down frequently. There wasn’t a week that the site wasn’t down for at least an hour total. I don’t know the exact cause as support was not willing to share any info. They only got back to me once their service was back up, and that’s poor support right there.
We stayed with JustHost for a few more months because my client didn’t want to bother trying to get a refund and sorting everything out, and then moving to another host. The downtime issues didn’t seem to get to them that much anyway. However there was one issue we overlooked, and that’s what made my client rage.
The Last Straw
My client’s business is in the human resources industry, so they spend most of their time answering and sending emails. Last January, they noticed they weren’t hearing back from most of their recipients. They sent frequent follow-up emails, but no one seemed to get back to them. We asked the host about this and they said there wasn’t anything wrong as the mails were being sent.
This was really weird, so my client decided to communicate to their prospects via phone. It was when we found out that emails were either being marked as spam, or worse, not being received at all!
Client was pissed, they finally had enough of all the issues. That was the last straw. We had to find a temporary solution for the email problems while we were waiting for the refund from JustHost.
Fast forward February 2014. JustHost account officially cancelled. I talked to my client a bit about this and advised them to have their site on a reputable provider. They didn’t want to get involved with all the hosting stuff anymore so they asked me to handle all the dirty work. I figured it would be much less of a hassle if I hosted their site on my private reseller account with StableHost. And so I did, and everything’s running smoothly now.
JustHost has slow servers. Obviously overloaded, although they vehemently deny that fact. Support is useless. Ask them about downtime and they’ll get back to you once their servers are back up (which is some 24 hours later). Their mail servers are being used for spam. My client’s business suffered a loss because all their outgoing emails were either sent straight to the recipients’ spam boxes, or weren’t received at all.
Shame on all those hosting review sites who give JustHost a 5/5 score or equivalent. Same goes for all those people who recommend this host to their friends just so they can make a quick buck.
Didn’t read my full review/rant? Here’s a simple and to-the-point advice: Avoid this host if you don’t want to have a “web hosting nightmare.”
P.S. They currently have a Valentine’s Day promo where you can get unlimited everything for $2.25/month if you prepay for 2 years in advance. Beware though — even if it seems like a sweet deal, it’s more of a trap. I say you should save yourself the headache. I don’t think this host’s service is worth a penny, to be honest.