Fresh Roasted Hosting is a Pennsylvania-based web hosting company founded in 2012. Although they’ve been around for quite some time now, I first learned about them in late 2013 through the WebHostingTalk forums. Fresh Roasted Hosting gets recommended a lot over at WHT. Moreover, their WHT representative, FRH Lisa, is very friendly and helpful to other members. This made me want to check them out and try their service. After going over their different hosting plans and rates, I decided get a shared hosting account.
Sign-up Issues and FRH's Fast Response
Last June, I got my brother Chris to sign up with Fresh Roasted Hosting. We registered the account under his name because we were going to use the account for his side projects, and maybe for some of our own client accounts later on should we decide to get a reseller account with them. We couldn't complete the sign-up process because their system had problems accepting our payment. We contacted support and the issue was resolved in less than an hour -- fast compared to most other hosts who could take as much as one whole day to sort out billing issues!
Awesome Service and Great Support!
Everything's been smooth after the initial account setup. We use an uptime monitor and so far, no downtimes have been reported for our sites hosted on Fresh Roasted Hosting's servers. We've been with Fresh Roasted Hosting for more than two months now and we've got no real complaints.
We did have a small issue regarding speed. Our WordPress uploads kept timing out for no apparent reason and we asked support about this. It wasn't a problem on their end so they suggested that we contact WordPress about it. The issue seemed to have fixed itself after a day or two though so we don't really know what caused that.
One more thing I'd like to mention here is there could be times that support won't be able to get back to you quickly. Their response time is generally fast but I guess things like this are inevitable when you're dealing with a small company. We had an issue with adding a new domain and we had to wait for hours to get an update from FRH. We got the feeling that only two or three people were handling everything from sales to support. When they got back to us, they made sure our issue was taken care of, so no real biggie here... and on top of that, they compensated us for the trouble! We got one month worth of hosting credits because they said they didn't like to keep their customers waiting. To be honest I think this is more than enough compensation for a non-urgent problem, but this just shows how much they care for their clients. :)
Despite the minor issues, I can say that their hosting service is great and support is commendable.
Overall, Fresh Roasted Hosting is a great host. I would recommend them to anyone who's looking for a host that offers a reliable service and has a helpful and very friendly support team.
Before I end this review, I'd like to share an excerpt from Fresh Roasted Hosting's about page:
Anybody can set up some used servers in their basement and host websites on the cheap. And just like that cheap cup of coffee, you’ll get what you pay for. So if you think of cheap web hosts as gas station coffee, then we’re a mug of joe from your favorite neighborhood coffee roaster. We start with high-end enterprise-class hardware, custom-built for web hosting. We add a blend of tier 1 carriers and redundant power and cooling systems. And we back it all up with friendly, professional support 24 hours a day, 365 days a year.
This is so true. Fresh Roasted Hosting may not be as cheap as your "$3.95/month for UNLIMITED EVERYTHING web host," but they are way ahead those cheap unlimited hosts when it comes to service and support quality. Although they're a small company, it's very obvious that the guys over at Fresh Roasted Hosting actually care for their clients -- and I believe that's one of the most important things in web hosting.
Fresh Roasted Hosting Review Updates
The Latte Outage: On June 20th, 2015 the server I was on (Latte) experienced a major outage lasting days due to a corrupt file system. FRH offered to move me to a temporary account on a different server the first night of the outage so my site could be back online. I chose to wait it out but did end up taking them up on moving me to a different node. Long story short, they worked tirelessly to manually repair the corrupt file system and were able to recover 100% of the data. They also made good on the promise of free account upgrades and hosting credits for those affected by downtime. I talked with the owner Sean Frank and he was very involved during the outage. FRH may not be the original Mom (Lisa) and Pop (Dave) operation but this is still a small group of dedicated system admins/helpful people (Sean, Kevin, Dave, Aaron, Paul, and Matt). The Latte outage was a low point for Fresh Roasted Hosting but they now have continuous data protection backup services on all of their plans and with the major infrastructure upgrades completed I think the future looks good at Fresh Roasted Hosting.