While searching for a “small” host to use for some test projects, I came across an exclusive WeLoveServers promo on the WebHostingTalk forums. I found an amazing offer no one could refuse — 50GB of space and 1TB of bandwidth for $7 a year, or if you wanna save a few dollars you could go for the triennial payment plan which is $15 for 3 years!
Too Good To Be True?
That’s what I first thought. Guess what? I was right. I’ve been with WeLoveServers for half a year now and I’ve had nothing but troubles. Sometimes the loading speeds are fine, sometimes my sites won’t load at all. At least one hour of downtime is a norm and it seems like the WeLoveServers team doesn’t have any plans on fixing whatever issues their servers have.
April 17, 2014 – 11 hours of downtime IN ONE DAY
May 2014 – at least 13 hours of downtime
June 2014 – 4 hours of downtime (this figure is probably going to be more than 4 hours at the end of the month)
Even the stupidest person on earth would understand what the figures above mean. The downtimes WILL kill your online business so don’t host your important sites with WeLoveServers. Heck I wouldn’t even host a “serious” personal blog with them…
My cPanel shows I have 50GB of space and 1TB of bandwidth. I’ve only used around 800MB or 900MB of space so I’m not sure if I could really use as much as what I think I have. Too good to be true, maybe, but I wouldn’t say for sure unless I’ve actually tried uploading 50GB worth of website files and using up 1TB of bandwidth in a month. But I wouldn’t be able to use up that much bandwidth because the service is just too unreliable at this point… and this kind of hosting account isn’t for sites which can actually use up that much bandwidth anyway.
There were times I sent in tickets and the support responded well. Props to their Vice President who always gave prompt and detailed answers to my questions.
However the above “good experience” can be completely overshadowed by cases where I got ridiculous answers and it was so obvious the support reps were just making things up. There was this one time I asked why my sites were always down and they said their “web server stopped and they had to start it again.” I was presented this excuse a couple times in one ticket and I thought their tech support team was just really incompetent. I never bothered contacting them again.
I’ve been with them for around 6 months now and I would never use WeLoveServers for serious projects. The downtime is just unbearable and their support is too inconsistent to be of any help. The last time I contacted them, the conversation was going nowhere — it was a frustrating and hilarious experience. It was apparent the support rep was just making excuses so I never bothered again.
Last April, I had 11 hours of downtime in ONE DAY. Last month I experienced at least 3-4 hours of downtime per week for three consecutive weeks. And this June I already had 4 hours of downtime and it’s just the first week of June. Who knows how much more downtime I’m going to experience? At this point in time I couldn’t care less. I’m most probably not gonna renew next year even if it’s just for 7 bucks.
I think it would be fine to use WeLoveServers for small projects or test sites/sites under development. But if you care even one bit for your website then I strongly suggest that you skip this host and look for a better, much more reliable one.