I’ve heard about StableHost many times in the past, but I never tried them until late 2013. I was skeptical at first because everyone raved about how great they were despite being “cheap.” I have no problem with people sharing their positive experiences but I thought something was fishy as their prices seemed too cheap for quality services. I decided to give them a go to find out what the catch was, and surprisingly, after two months of being with them, I found out that there was no catch!
First Impression: Impressed!
I planned to host several personal websites on StableHost but before I signed up, I first went to chat with their sales rep Amy. I was surprised how fast and helpful her replies were. I asked about hosting plan details, resource limits and other related stuff and I was satisfied with all the answers I got. Even with all my (sometimes redundant) questions, she was never rude to me unlike some big hosts’ sales reps who seem so uninterested and just copy-paste knowledgebase links then leave the chat without saying anything else. Rating for pre-sales: A+!
So I then proceeded with the sign up process and immediately opened a ticket to get them move my whole cPanel account from another host. Tech support was very responsive and my sites were transferred within an hour of signing up! The site transfer was smooth — Mau (tech support) was very helpful throughout the whole process.
Everything went well until I was locked out of my cPanel account since I entered the wrong password too many times. I contacted support about this and they responded fast. Although we had a slight misunderstanding, eventually we were on the same page and the issue was resolved quickly.
Up until now the level of their service and support has been very consistent. Uptime and speeds have been great since day one. My sites have been down for a total of about 20 minutes in two months and I think that’s not bad at all. On top of that, the StableHost support team is always ready to help you with whatever issues you have with your hosting account. Their name StableHost definitely suits them — indeed, they offer stable hosting services!
StableHost is an awesome host and I assure you that you’ll be in good hands if you do decide to sign up with them. I’m telling you, you won’t find a service this great for this cheap! Their basic package costs $3.95/month for 3gb of space (great for starter sites), and I personally believe this is a great bargain considering the quality of their service.
Another thing I’d like to highlight is StableHost’s support team. I feel like they’re always ready to help — they’ve been very helpful from the moment I signed up until now. They are very friendly and understanding as well so I don’t think newbies will have a difficult time communicating with the support reps.
With that said, StableHost is now one of the few select hosts which I’ll surely recommend to anyone who’s looking for a reliable web hosting company.
StableHost Review Updates
Don’t get me wrong, 2.5 hours isn’t bad. With a lot of other hosts you’d have to wait for at least a day to get your problem fixed. Maybe it’s just I’m used to getting simple hosting issues fixed in less than 30 minutes. According to StableHost, their typical turnaround time for technical issues is one hour. I’m not sure if “turnaround time” means response time or actual resolution time, but 2.5 hours is nowhere near their typical turnaround time.
I hope they work on this and get their ticket/issue resolution time back to the way it was before.
I asked the techs to enable SSH access for my account and I was surprised when they linked me to a knowledgebase article saying that SSH access would cost me a one-time fee of $2.50. Okay, $2.50. This means it practically costs nothing. So this should be no big deal right? Well yes, but considering that most other hosts do this for free and that enabling SSH access would take literally just a few seconds of their time, I don’t think this $2.50 fee is warranted.
- CPU: 1 Full Core
- Memory: 1GB
- IO: 3Mbit
- Max PHP Processes: 15
- Total Processes: 30
- MySQL Connections: 15
- Suitable for ~215,000 monthly visitors
Their older plans that have set limits on disk space (Starter 3GB, Stable 7GB, and Plus 20GB) with unlimited bandwidth are still available for purchase. I’m on a “Shared Stable Basic” 3 GB disk space plan (now called Starter). An amazing deal for reliable hosting with 99.99% uptime over the past 30 days. 4 minutes down in February, 9 minutes down in March, zero minutes down in April, 4 minutes down in May, zero down in June.